Frequently Asked Questions

Nafaqat is a premium personal finance management app designed for Arabic-speaking users. It helps you track expenses, manage debt, scan receipts with OCR technology, sync data across devices, and achieve your financial goals.

Yes! Nafaqat offers full bilingual support in both Arabic and English with seamless RTL (right-to-left) layout for native Arabic speakers. You can switch between languages at any time in the app settings.

Nafaqat is available on both iOS and Android devices. You can download it from the App Store for iPhone and iPad, or from Google Play Store for Android phones and tablets.

Yes, your data is encrypted and stored securely using Firebase, Google's cloud platform. We implement industry-standard security measures including encryption in transit and at rest, secure authentication, and regular security audits. Your financial data is never shared with third parties.

Nafaqat includes expense tracking with intuitive categorization, debt management with personalized payoff strategies, OCR receipt scanning for automatic expense entry, cloud sync across all your devices, professional PDF and Excel report exports, and full bilingual support.

Nafaqat uses advanced OCR (Optical Character Recognition) technology to automatically extract information from receipt photos. Simply take a photo of your receipt, and the app will automatically populate the expense details, saving you time on manual data entry.

Yes! Nafaqat offers cloud synchronization, allowing you to access your financial data from any device. Your data is securely stored in the cloud and automatically syncs when you sign in on a new device.

Absolutely! Nafaqat allows you to export your financial records in both PDF and Excel formats. This is useful for tax preparation, financial analysis, or keeping backup records.

Nafaqat offers a free version with basic features. For access to all premium features including advanced debt management, unlimited cloud sync, OCR receipt scanning, and priority support, you can upgrade to Nafaqat Pro.

Nafaqat Pro offers three subscription options: Monthly subscription (billed monthly), Annual subscription (billed annually with better value), and Lifetime subscription (one-time payment for lifetime access to all Pro features).

A Lifetime subscription is a one-time payment that grants you access to all Pro features for the supported lifetime of the Nafaqat app. 'Lifetime' refers to the app's supported lifetime, not your personal lifetime. This includes all current and future Pro features as long as the app remains in active development.

Yes, you can cancel your subscription at any time through your device's App Store or Google Play settings. For monthly and annual subscriptions, cancellation takes effect at the end of the current billing period. You'll continue to have access until the period ends.

Refunds are handled according to App Store and Google Play policies. Generally, refunds may be available within a limited time period after purchase. For subscription refunds or questions, please contact us at hello@saeedsoftware.com.

We continuously work on improving Nafaqat and may introduce new features in the future. Major features like bank account synchronization may be introduced as part of an optional future 'Pro Max' tier, which would be separate from the current Pro subscription. Existing Pro and Lifetime subscribers will be notified of any new tier options.

You can create an account directly within the Nafaqat app. Simply download the app, open it, and follow the registration process. You'll need to provide an email address and create a secure password.

If you delete your account, all your personal and financial data will be permanently deleted within 30 days. We recommend exporting your data before deleting your account if you want to keep a backup.

Yes, you can view and add data while offline. When you reconnect to the internet, your data will automatically sync with the cloud.

You can export your financial data directly from the app. Go to Settings, then select 'Export Reports'. You can choose to export in PDF or Excel format. The exported file will include all your transactions, expenses, and financial records.

You can reach our support team by emailing hello@saeedsoftware.com. We typically respond within 24-48 hours. For urgent issues, please include 'URGENT' in your subject line.

Yes! Since Nafaqat is designed for Arabic-speaking users, we offer support in both Arabic and English. Feel free to contact us in your preferred language.

You can visit our website at nafaqat.app for more information, updates, and resources. You can also find us on the App Store and Google Play Store for the latest version of the app.